Frequently Asked Questions

Shipping & Delivery

Shipping is free on every order. We partner with Royal Mail for fast, secure, and reliable delivery across the UK.

Delivery times vary depending on your location, but most UK orders arrive within a few business days of dispatch. You'll receive a confirmation email with a tracking number as soon as your order ships, so you can follow its journey to your door.

Every order ships with a tracking number, sent to the email address you used at checkout. Use it to follow your parcel's progress with Royal Mail right up to delivery.

Returns & Exchanges

We offer a risk-free 30-day return policy. If you're not completely satisfied with your order, simply return it within 30 days of delivery and we'll issue a refund.

Get in touch with our customer support team and let us know you'd like to return your order. We'll guide you through the next steps to get your refund processed.

Sizing

Every product page includes a size chart to help you find your best fit before you buy. If you're still unsure between two sizes, our support team is happy to help.

No problem — items that don't fit are covered under our standard 30-day return policy, so you can send them back for a refund.

Payments & Security

You can pay securely using Credit Card or PayPal.

Yes. All payment details are protected with Secure Socket Layer (SSL) encryption. Your information is kept confidential, never shared with unauthorized third parties, and used only to process your order.

Discounts

The more you add to your cart, the more you save. Discounts unlock automatically as you reach each tier, up to an extra 20% off — no code needed, just watch the progress bar in your cart.

Contact

Our team is available to help with any questions or concerns — email us at info@christianvale.com and we'll get back to you as soon as possible.